Administrative Assistant - (Rockford) in Rockford, Illinois For Sale

Rockford based trade show service company is seeking an administrative assistant. Position is full time and requires proficiency in MS Office programs, expecially Excel and Publisher. Responsibilities include back-up support for administrative staff, and booking travel for operations staff. Requires a high school diploma and a minimum 3 years of experience. JOB TITLE: ADMINISTRATIVE ASSISTANT SUPERVISOR'S TITLE: CONTROLLER General Summary: Provides administrative support by working closely with the other staff members in the Administrative department to ensure excellent customer service is being provided to clients and exhibitors. Also provides support to other departments to maintain efficient office operations. Job includes, but not limited to the following: Essential Duties and Responsibilities: 20% Answer all incoming telephone calls using professional, helpful telephone etiquette. Will be in second position in phone tree. Answer Exhibitor questions; typically questions on how to fill out Exhibitor Kit forms and explaining Freight Handling. 20% Monitor and answer incoming requests to [Click Here to Email Your Resume] email address. Includes requests for online ordering credentials, assistance with online storefront and other questions. Also includes requests to event specific addresses. 20% Support and provide backup to Exhibitor Service Kit preparation. As determined by Exhibitor Service Coordinator prepare kits as requested. During busy times of event calendar and while Coordinator out of office. 15% Support and provide backup to event setup in Boomer Ecommerce. As determined by Exhibitor Service Coordinator setup events as requested. During busy times of event calendar and while Coordinator out of office, vacation or show site. 10% Support and provide Exhibitor order entry. As necessary enter orders and process payments. Contact exhibitors for additional information to complete order or get payment information. 10% Make travel arrangements for all company staff. Receive travel requests and research flight and lodging information. Secure reservations that best meet client and company requirements. 5% When needed or when necessary perform general office duties for owners. Could include spreadsheet creation or preparation, filing, mail preparation or research. Required Knowledge, Skills and Abilities: 1. Excellent Oral and Written Communication Skills 2. Customer Service Skills 3. Think Critically and Problem Solve 4. Good Judgment 5. Type 40 wpm Accurately 6. Proficient in Spelling, Punctuation, Grammar, Basic Math Skills 7. Organizational Skills 8. Multi-Tasking 9. Handle Confidential/Sensitive Information with Discretion 10. Telephone Skills 11. Proficient with computer software programs such as: MS Word, MS Excel, MS Outlook, and MS Publisher 12. Ability to Maintain a Professional and Organized Work Area 13. Knowledge of the use of Standard Office Equipment Education and Experience: This position requires a high school diploma and 3 years of related experience Physical Requirements Rarely (0-12%) Occasionally (12-33%) Frequently (34-66%) Regularly (67-100%) Light physical effort (usually lifting/moving up to 25 lbs) X Finger and wrist dexterity and hand/eye coordination to perform keyboard function X Seeing X Confined sitting X Hearing X Working Conditions: Typical Office Environment Supervisory Responsibilities: None Financial Responsibility: Limited to Order Processing Decision Making and Problem Solving: Resolution of Exhibitor questions, if unable to answer research and provide answer to Exhibitor Contact with others: Internal Customer External Customer Degree of Autonomy: Works under minimal supervision Additional Comments: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee is expected to perform other duties necessary for the effective operation of the department. Furthermore, this job description does not establish a contract for employment and is subject to change at the discretion of the employer.
Source: http://www.juju.com/jad/xxxxxxxxvm9tq2?partnerid=af0exxxx314cbc501beebacaxxxx739d&exported=True&channel=staticfile&hosted_timestamp=xxxxa345f27ac5dccac8a8a23exxxxd72d1da64f4a1c9e6e0dxxxx56cffd00bb